CRM for Logistics and Transport Industry

Maximizer Customer Relationship Management (CRM) for logistics industry professionals gives you one consolidated system for a 360 degree control over your business. With innovative mobile CRM and cloud based access options, this CRM package with full customisation options will enable logistics companies to replace the functions of many disparate systems and databases with its comprehensive customer service module and ability to track and log packages as well as customer telephone conversations.

With flexible deployment options and access anywhere - management, drivers and sales staff can access information and customer records in real-time.  Furthermore, web-to-lead forms and full marketing functionality will improve logging of interest, orders and campaigns that generate opportunities

At a glance features:

• Complete central database – For all contacts, and departmental activities
• Software translation – Maximizer CRM is available in different languages. Users can set the language to their preference
• Comprehensive calendar module – Manage your time and collaborate with colleagues in real-time to book meetings
• Hotlist task assignment – Quickly add a timed task to others or yourself
• Simple to use Customer service features – history feed and case escalation, reassignment or reconciliation
• Automated functions – For marketing, sales and service modules
• Opportunity management – Action plans and social media integration for better sales win rates
• Segmented marketing campaigns – With ROI calculated to succeed and improve
• Web-to-lead capture forms – Automatically obtain more leads to sales without delay and track where the win has come from
• Access anywhere – See customer service and sales functions anywhere, view maps, directions etc.
• Dashboards and reporting – Manage driver routes, suppliers, customer interest, patterns, demographics etc.
• Self-service portals – For suppliers, Business Partners and customers.